Last Updated: [Oct 25th 2025]
At Maatri Naturals, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://maatrinaturals.com or make a purchase from us.
By using our website or providing your personal details, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information from you:
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Personal Details: Name, email address, phone number, and shipping/billing address.
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Payment Information: Payment method, transaction details (processed securely through Razorpay or other gateways).
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Website Usage Data: IP address, browser type, device details, pages visited, and time spent on our site (for analytics).
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Communication Data: Messages or emails you send to us for customer support.
2. How We Use Your Information
We use your information to:
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Process and deliver your orders.
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Send order confirmations, invoices, and updates.
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Provide customer support and respond to your queries.
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Improve our website, products, and services.
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Send occasional marketing updates or offers (only if you consent).
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Comply with legal obligations and prevent fraud.
3. Sharing of Information
We do not sell or rent your personal data.
We may share limited information only with:
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Payment gateways (Razorpay, etc.) for secure transaction processing.
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Courier partners for order delivery.
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Analytics and marketing tools (like Google Analytics or Meta Ads) to improve our website performance.
All third-party services we use follow data protection standards and process your information securely.
4. Data Security
We implement reasonable physical, electronic, and managerial measures to protect your data from unauthorized access, misuse, or disclosure.
All payment information is encrypted and processed through secure SSL channels.
However, no online system is 100% secure. You use our website at your own risk.
5. Cookies
Our website uses cookies to enhance user experience and track website traffic. You may choose to disable cookies in your browser settings, but some site features may not function properly as a result.
6. Your Rights
You have the right to:
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Access or request a copy of your data.
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Request correction or deletion of your personal information.
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Withdraw consent for marketing communication at any time.
You can contact us at contact@maatrinaturals.com for any such requests.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
8. Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.
9. Contact Information
For any questions about this Privacy Policy or data handling, please contact us at:
Address: Maatri Naturals, Jeevanjot Hospital, Opp.Bhalla Petrol Pump, Jindewal, Banga- 144505
