Terms & Conditions

Last Updated: [Oct 25th 2025]
Welcome to Maatri Naturals (referred to as “we”, “our”, or “us”). By accessing or using our website https://maatrinaturals.com (the “Site”) and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before using our services.

1. General

By accessing this website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Maatri Naturals reserves the right to change, modify, or update these terms at any time without prior notice. The latest version will always be available on our website.

2. Eligibility

You must be at least 18 years of age to use this website or purchase any products. By using the Site, you confirm that you are legally capable of entering into binding contracts under Indian law.

3. Product Information

We aim to ensure all product information, descriptions, and prices are accurate. However, errors may occur, and in such cases, we reserve the right to correct them without prior notice.
Our products are Ayurvedic and natural, meant for general wellness. They are not intended to diagnose, treat, cure, or prevent any disease. Please read product labels and consult a healthcare professional before use if you have medical conditions.

4. Pricing and Payment

All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
We accept secure online payments through Razorpay and other supported payment gateways. Maatri Naturals is not responsible for payment failures or delays caused by third-party payment systems.

5. Order Confirmation

Once an order is placed, you will receive an email or WhatsApp confirmation containing your order details. We reserve the right to cancel any order due to product unavailability, pricing error, or fraudulent activity. In such cases, any payment made will be fully refunded.

6. Shipping & Delivery

Orders are typically processed within 1–2 business days and delivered within 3–10 business days depending on location.
For detailed timelines, please refer to our Shipping & Delivery Policy page.

7. Returns & Refunds

Please refer to our Refund & Cancellation Policy page for details regarding return eligibility, cancellation, and refund timelines.

8. Intellectual Property

All content, including text, images, logos, and trademarks displayed on this website, are the property of Maatri Naturals.
You may not reproduce, distribute, or exploit any part of this website without prior written consent.

9. Limitation of Liability

Maatri Naturals shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our website or products.

10. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Punjab, India.

11. Contact Information

If you have any questions about these Terms & Conditions, please contact us:
Email: contact@maatrinaturals.com
Phone: +91 8678 82 8678
Address: Maatri Naturals, Jeevanjot Hospital, Opp.Bhalla Petrol Pump, Jindewal, Banga- 144505